Clouds Hill is the perfect place to find beautifully hand crafted individual 

gifts and keepsakes.  All items can be personalised to make them unique to you. 

Terms & Conditions


Orders

All items are hand created which means they are not mass produced and therefore may take a little longer to reach you.  This means you will have a unique hand crafted item which we will take care and time over. Most items will be received within 21 days. We will keep you updated on the progress of your order and aim to get it out to you as soon as possible.


Occasionally items may take longer and we will contact you to inform you of any delays. If you have any concerns with your item on arrival please contact us and we will try our best to resolve the issue. 



Privacy

The Clouds Hill website is owned and operated by Clouds Hill. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Clouds Hill at any time with any privacy questions or concerns and to see the personal information you have given us and request correctionYour use of the Clouds Hill website any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.


Cookies

A cookie is a small text file that a website can send to your computer's browser. It's like an internet user's identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can't read or interfere with other information saved on your hard drive.


Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. However, please note that if you do so the Clouds Hill website (in common with most other shopping websites) will not function fully.